Ordering and Delivering Registration Keys
Frequently Asked Questions
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How can I place an order?
Placing an order is very simple and easy. All orders for Mac OS X products are processed by our sales partner share*it!. To begin the order process, click on the word Order page next to the product you want to place an order for. You will be directed to the order page of share*it!, and your Internet connection will be encrypted using secured SSL communication to guarantee maximum safety.
- Set the language and currency options to your personal needs. The price can be displayed in Euro, US Dollar, and more than 40 other international currencies. Price quotations are computed based on the Euro price.
- Adjust the number of products you want to order, if needed.
- Enter your personal information.
- Choose a payment option.
- Follow the instructions given.
- A valid commercial invoice can be printed.
- The product will be delivered to you as fast as possible.
Can I place the order without using the Internet?
Yes, you can alternatively place your order by phone, fax or postal mail. For detailed instructions, please select the menu item Help > Purchase Registration Key in the application you want to order.
How is the product delivered?
The registration keys for our Mac OS X products are always delivered electronically, by sending it to you via e-mail. You will not receive a printed document or a CD-ROM by postal mail.
The following picture shows what happens:
After you have placed the order and share*it! has received your payment, a confirmation of your payment and the information about your order is sent to us. We will send the requested registration keys to you as fast as possible. For security reasons, we will never receive any detail data (e.g. credit card numbers) about your payments to share*it!.
Our partner share*it! may send you additional confirmations via e-mail depending on what options you had selected:
- You will receive a message Delivery Information which confirms your order and explains the next steps of delivery.
- You may receive a payment confirmation (Payment Details) depending on what payment option you have chosen.
- You may receive a password to access your share*it! user account (Your username and password) if you had selected the option to create such an account with share*it!. This password is not your registration key!
What should I consider when specifying my e-mail address?
Your e-mail address is very important because it is the only way we can deliver the product to you. For this reason you should make sure both your e-mail application and mail handling via your Internet service provider are working correctly.
A software license is an intangible good which is delivered to you electronically. If you are paying by credit or debit card without a signature, the participating financial institutions require for this type of delivery that we can prove in case of doubt whether the product was actually delivered to the legitimate owner of the card.
For security reasons, certain e-mail providers that allow the registration of anonymous "throw-away" accounts can unfortunately not be accepted as possible addresses for delivery. This includes all "freemail" providers (e.g. hotmail.com), but also providers which don't allow to distinguish between regular e-mail accounts and gratis test accounts, like Apple (@mac.com), GMX, Yahoo, etc.
Note that the product will be sent to you from our German headquarters, with the "bresink.de" or "bresink.eu" domain as sender address. Your e-mail software or your Internet service provider must not filter out messages sent from Europe, otherwise you won't be able to receive anything from us! Unfortunately, some low-quality "anti-SPAM" filters may erroneously categorize the key code information as garbage or unsolicited commercial e-mail. For this reason you should verify that your mail system is actually capable of receiving product keys. Note that it can even be illegal in some countries to enable e-mail filters on an address used for receiving business e-mail.
How can I place an order if my e-mail address has been rejected for delivery?
In that case you can use any of the following items to place an order successfully nonetheless:
- Please verify if you cannot specify a different e-mail address for delivery, e.g. the e-mail address you have got from your Internet Service Provider.
- You can confirm the legitimate use of your credit card by signature. To do this, please send a written order via telefax or via postal mail to the address specified in the next section. You can print an order form by using the menu item Help > Purchase registration key… in the respective application. In some countries, share*it! might also accept a confirmation by phone.
- You can select a different type of payment, e.g. wire transfer, PayPal, cheque, or cash.
How can I reach share*it! by phone or postal mail?
If you like to place an order by phone or mail, you can reach share*it! as follows:
ShareIt! - Digital River GmbH
Vogelsanger Str. 78
50823 Cologne
GERMANY
Phone: +49-221-31088-20
Fax: +49-221-31088-29
(Languages: Englisch, German, French, Italian, Spanish, Portuguese)
US customers can also place an order by calling the toll-free number +1-800-903-4152. This hotline is for orders only.
In the United States you can reach share*it! as follows:
share-it! Digital River, Inc.
9625 West 76th Street, Suite 150
Eden Prairie, MN 55344
UNITED STATES OF AMERICA
Phone: +1-952-646-5747 (language: English)
Fax: +1-952-646-4552
Can I specify different addresses for billing and delivery?
Yes, this is possible without problems. The order form at the share*it! website can handle this. Please note that you have to specify the end user of the software on the first page of the order form. Don't confuse the name of the user (licensee) with the name of the addressee for the invoice which has to be specified later.
Can I return a registration key or cancel the contract and get a refund?
You can test and evaluate the software thoroughly before placing an order. For this reason we have to assume that an order is binding after you have decided to purchase a usage license and the associated registration key.
Because the license is an intangible product, no return is possible. Both the European Directive on the Protection of Consumers in Respect of Distance Contracts and the German Remote Sales Act (97/7/EC, and §3 Sec. (3) FernAG) exclude such products from the right of withdrawal.
For this reason, the return of a delivered registration key or the withdrawal from the sales contract are not possible. There are no refunds. Your possible rights of cancellation of a sales contract in case of product defects remain untouched.
What will I receive?
You will receive an e-mail message which contains the registration information used to unlock all features of our software, removing any "demo mode" restrictions. The registration information consists of two pieces of data:
- a registration name: This is usually your name or the name of your company (depending on which license option you had chosen in the order form). We reserve the right to specify a name at our discretion. It should identify the party which has the legitimate right to use the software.
- a registration key: a sequence of digits, letters and hyphens to unlock the software
You will receive a name/key pair for each single product you have ordered. The e-mail message and the reference manual of the software products contain detailed information on how to enter the registration data.
Please make a printout of your registration e-mail to make sure you are still having a document in case your hard disk gets erased or becomes defective.
How can I pay?
The following payment options are available:
- Credit card
- Wire Transfer / Bank Transfer
- PayPal® (in selected currencies)
- Check
- Cash
- giropay (Internet Bank Transfer, in Germany only)
- iDEAL (Internet Bank Transfer, in the Netherlands only)
- Debit Card (in the UK only)
Payment via credit cards or checks is recommended for customers in the USA and Canada.
Please notice the following details:
- When paying by credit card, your order will be processed
immediately and
delivery within the usual time frame will be initiated.
Currently Visa, MasterCard, American Express, Diners
Club, and JCB are accepted.
As explained before, the security standards regarding
payment via credit card for an Internet order without signature and electronic
delivery make it necessary that you specify an e-mail address for delivery
where your e-mail provider does not allow "throw-away
addresses", for example free
trial accounts.
- Wire / Bank Transfers are accepted without restrictions.
To minimize fees for transfers to foreign countries you may send transfers
nationally to Share-It's accounts in Germany, France, Great Britain, Finland,
Norway, Sweden, or Japan. You will receive the account information via
e-mail after your order has been processed. The product will be delivered
after your payment has been received.
- Payments via PayPal are only accepted in the currencies
USD, EUR, CAD, GBP or JPY. The payment will be sent to Share-It. You will
be automatically redirected to PayPal's web site when placing the order.
Typically, your order will be processed immediately and delivery within the usual time frame will
be initiated.
- Checks must be made payable to Share-It. All personal,
business, and cashier's checks are accepted. Please note that personal
checks may be held for
up to 10 business days. Postal money orders are
also accepted. They must be in US dollar currency and drawn on a US Bank.
The postal
address of Share-It is mentioned above. The
product will be delivered after your payment has been received.
- Cash can be sent by mail. The postal address of Share-It is
mentioned above. The product will be delivered after your payment has
been received.
- The Internet payment method giropay is available within Germany if you have an account at Postbank, Sparkasse or Volks- und Raiffeisenbank, if your bank is supporting this method, and if you have been authorized for online payments. The currency for payment must be Euro. You will be redirected to the bank's web site when placing the order. Typically, your order will be processed immediately and delivery within the usual time frame will be initiated.
- The Internet payment method iDEAL is available within the Netherlands
if you have an account at ABN AMRO, Postbank, Rabobank or SNS
Bank,
if your bank is supporting this method, and if you have been authorized
for online payments. The currency for payment must be Euro. You will be
redirected to the bank's web site when placing the order. Typically, your
order will be processed immediately and delivery within the usual time
frame will be initiated.
- Debit cards from Switch/Maestro or Solo are accepted for payment in the United Kingdom. Your order will be processed immediately and delivery within the usual time frame will be initiated.
When will I receive my registration data?
This depends on many factors, as the country you are in, the payment option you have selected, the processing speed of your bank, and current daytime. We guarantee that you will receive your registration data within a time frame of 48 hours after share*it! has received your payment.
If you pay via credit card, and place your order during office hours in central Europe, you will receive the product in a typical average time of 90 minutes. As mentioned before, actual delivery time in a particular case can vary greatly depending on circumstances.
How can I get price quotations in other currencies?
Click on the word Order page next to the product to go to the order page. Select the desired currency with the pop-up menu in the upper right corner.
What about value-added tax or other sales taxes?
After you have entered your personal information in share*it!'s order form, the correct tax applicable to you will automatically be computed in compliance with local and international laws.
- Customers outside the European Union and outside the US state of Minnesota don't need to pay any additional taxes. The given product price is the gross end price.
- Customers in Germany pay additional 19.0 % VAT. The German product pages already show the gross price in compliance with national pricing laws.
- Customers in the State of Minnesota have to pay additional 6.5 % sales tax. Local regulations apply.
- Consumer customers in the European Union pay additional 19.0 % VAT according to European tax laws.
- Business customers in the European Union outside Germany which specify their VAT ID Number don't need to pay any additional taxes.
What should I do if I haven't received the registration data?
In more than 99% of all cases this is caused by a misconfigured mail filter on your side, or by having specified an invalid e-mail address. Please make sure your e-mail setup is indeed working correctly and see the hints mentioned above.
If this didn't help, please follow the instructions given on this page. The page contains a form to contact us.
Will you sell or transfer my personal information or e-mail address?
No, your privacy is very important to us. We will never transfer your personal information to a third party. For more information see our privacy statement and the privacy statement of share*it!.
Will I receive information about updates or product news via e-mail?
No, we follow very high privacy standards. The e-mail address you have specified for delivery of a product will never be used for any other purposes. The only exception would be an emergency message if we detected some risk in the ordered product which requires your immediate attention.
We may offer a newsletter service in the future but this will require your explicit permission and reentry of your e-mail address.
My online order was interrupted so I don't know its current status. Can I track or cancel my order?
We don't process your order, we only deliver it. For detail questions about the handling of your order please refer to the share*it! Customer Care Center.