Delivery and Product Activation

Registrations are always delivered electronically. They are sent to you immediately by email from “MyCommerce Digital River” after your payment has been confirmed, together with your invoice. To confirm legitimate use of the registration file, an additional activation step is required when installing the file on each computer that should use the software. This step requires an Internet connection.

Product delivery by
            MyCommerce Digital River

Will I receive a key code or “serial number“?

No, such license mechanisms are outdated and will only be used by us in very special cases. As of June 2016, our applications are usually unlocked by loading a registration file.

What should I do if my email provider has filtered the attachment with the registration file?

The notification sent to you also contains an Internet link that can be used to download additional backup copies of the registration file. The link is valid for a limited time after your order was completed.

What if I have lost all backup copies of the registration file?

You can retrieve additional copies of your registration file by sending us a request to do so. (This is possible immediately after the first attempt to deliver the registration to you has taken place.) Requests are verified manually for security reasons. The typical response time during Central-European office hours can be 90 minutes, but please allow 72 hours for retrieval of lost licenses.

Where can I find detailed instructions about activating my software product?

Use the Help menu in the application to open its reference manual. Then, navigate to the chapter Registering and Unlocking the Software.

Can you check whether you have received my payment?

No, we don't sell the licenses ourselves. This means we neither receive your payment, nor do we have permission to learn details about the financial transaction between you and Digital River. For questions about a pending order, please use the customer ID you have created with MyCommerce Digital River and log in to your account at their web page. If you no longer know your customer ID, you can use your email address and the order number on your product invoice to get more information via the shopper support form.

I am using an old Mac OS X or OS X which can no longer communicate with many web services, including product activation. Can you help?

If you are using a very outdated version of macOS, the operating system will no longer receive any updates from Apple. This also affects security certificates, which has the consequence that the Mac can no longer contact a large number of secure Internet services, including some of our product activation servers. The application shows a warning “Network problem detected” in this case when you try to register and activate the software. If you have a second, more up-to-date Mac, you can still activate the software. Please contact us for details in this case.